Cloud Computing Training

SalesForce

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Free
salesforce

                  SALESFORCE DEVELOPER / ADMIN TRAINING

 

COURSE OVERVIEW

Salesforce is a leading cloud computing platform which started its journey with CRM tool on a Software-as-a-service concept where its customers are not required to buy/install any software or hardware at their premises. Salesforce.com works on Mulch-tenant architecture where each of its customers share the common pool of resources hosted at the Salesforce end, thereby reducing the effective cost of using these shared resources.

            Our Salesforce Training in Chennai helps you to keep in the trendy technology and learning with us will make us proud.

 

COURSE DURATION: 30 to 50 Hours

 

Salesforce Developer Training Syllabus

 

Salesforce Fundamentals

  • Basics of cloud computing:1.SAAS 2.PAAS 3.CRM Why salesforce.com
  • Learn the capabilities of the core CRM objects in the Salesforce schema
  • Identify the boundaries of declarative customization and the use cases for programmatic customization
  • Identify common scenarios for extending an org using the AppExchange

 

Data Modeling and Management

  • Learn data model design
  • Learn the capabilities of the various relationship types and the implications of each on record access, user interface,
  • and reporting
  • Identify the considerations when changing a field’s type
  • Based on a set of requirements, identify the considerations and select the appropriate field type
  • Learn the capabilities and considerations of the schema builder
  • Learn the options and considerations when importing and exporting data
  • Learn the capabilities of and use cases for external objects

 

Security

  • Learn the features and capabilities available to restrict and extend object, record, and field access
  • Given a set of business requirements, determine the appropriate sharing solution

 

Business Logic and Process Automation

  • Learn the capabilities of and use cases for record types
  • Learn the capabilities of and use cases for formula fields
  • Learn the capabilities of, use cases for, and implications of roll-up summary fields.
  • Learn the capabilities of and use cases for validation rules.
  • Learn the capabilities of and use cases for approval processes.
  • Learn the capabilities of and use cases for workflow, visual workflow, and the Lightning Process Builder
  • Given a set of business requirements, recommend a solution to automate business processes
  • Learn the ramifications of field updates and the potential for recursion

 

Social

  • Learn the capabilities of and use cases for social features

 

User Interface

  • Learn the user interface customization options
  • Learn the capabilities of and use cases for custom buttons, links, and actions
  • Learn the declarative options available for incorporating Lightning Components in an application
  • Given a scenario, determine the appropriate user interface design

 

Reporting

  • Determine the features and capabilities available when creating reports, report types, and dashboards

 

Mobile

  • Learn the declarative customization options available for the Salesforce1 mobile application user interface
  • Given a set of requirements, determine the appropriate global and object-specific actions and action layouts to
  • optimize the Salesforce1 user experience

App Deployment

  • Learn the key milestones and considerations when managing the application lifecycle
  • Learn the differences between and considerations when using the various types of sandboxes
  • Learn the capabilities of and considerations when using change sets
  • Learn the use cases of and considerations when using unmanaged packages
  • Given a scenario, determine the appropriate deployment plan

 

Salesforce Admin Training Syllabus

 

Organization Setup

  • Learn the components of the company profile
  • Fiscal year
  • Business hours
  • Currency management
  • Default settings
  • Company information

 

User Setup

  • Learn the steps to set up and/or maintain a user
  • Assign licenses
  • Reset passwords
  • Resolve locked user accounts
  • Troubleshoot common user access and visibility issues

 

Global User Interface

  • Learn the various UI features that an administrator controls, including the implications
  • UI settings
  • Search settings
  • List views
  • Home page layouts

 

Security and Access

  • Learn the various organization security options
  • Passwords
  • IP restrictions
  • Identity confirmation
  • Network settings
  • Learn the features and capabilities of the Salesforce sharing model
  • Record ownership
  • Organization-wide defaults
  • Roles and the role hierarchy
  • Manual sharing
  • Sharing rules and public groups
  • Apply the appropriate security controls
  • Organization-wide defaults
  • Roles and the role hierarchy
  • Manual sharing
  • Sharing rules and public groups
  • Learn the various settings and permissions a profile controls
  • IP access
  • Login hours
  • Record types
  • Access to tabs
  • Permissions
  • Object permissions
  • Field-level security
  • Learn the appropriate use of a custom profile

 

Standard and Custom Objects

  • Learn the standard object architecture and relationship model
  • Learn how to create, delete, and customize fields, page layouts, and list views for custom and standard objects
  • Given a scenario, determine the appropriate fields and page layouts for custom and standard objects.
  • Learn how to create, delete, and customize record types for custom and standard objects.
  • Given a scenario, determine the appropriate record types and business processes for custom and standard objects.
  • Learn the implications of deleting fields
  • Learn when to use and how to create formula fields

 

Sales and Marketing Applications

  • Learn the capabilities and implications of the sales process
  • Learn when to apply the appropriate sales productivity features
  • Big deal alerts
  • Update reminders
  • Similar opportunities
  • Competitors
  • Team selling
  • Learn the capabilities of products and price books
  • Learn the capabilities of lead management
  • Lead conversions
  • Lead source
  • Lead field mapping
  • Learn how to automate lead management
  • Queues
  • Assignment rules
  • Web-to-lead
  • Auto-response
  • Learn the capabilities of campaign management
  • Hierarchies
  • Influences
  • Campaign members

 

Service & Support Applications

  • Learn the capabilities of case management
  • Case processes
  • Case settings
  • Case comments

Learn how to automate case management

  • Case assignment
  • Auto-response
  • Escalation
  • Web-to-case
  • Email-to-case
  • Case teams
  • Learn the capabilities of solution management
  • Settings
  • Categories
  • Processes
  • Learn the basic capabilities of portals
  • Learn the capabilities of the Community application
  • Ideas
  • Answers
  • Learn the capabilities of Salesforce Knowledge

 

Activity Management

  • Learn the capabilities of activity management
  • Manage tasks
  • Events
  • Public calendars
  • Multi-day events
  • Cloud scheduler

Chatter

  • Learn the features of Chatter
  • Feed
  • Groups
  • Following
  • Security

 

Data Management

  • Learn the considerations when importing, updating, transferring, and mass deleting data
  • CSV files
  • Field matching
  • Matching types
  • Record ids
  • External ids
  • Duplicate records
  • Learn the tools and use cases for managing data
  • Dataloader
  • Data import wizard
  • Learn the capabilities and implications of the data validation tools
  • Learn the different ways to back up data
  • Weekly data export service
  • Exports
  • Dataloader

 

Content and Folder Management

  • Learn the capabilities of Salesforce Content
  • Presentation assembly
  • Content delivery
  • ontent packs
  • Workspaces
  • Tags
  • Learn how folders can be used to organize and secure communication templates, dashboards, reports, and documents

 

Analytics, Reports and Dashboards

  • Learn the options available when creating or customizing a report
  • Report type
  • Report format
  • Fields
  • Summarizing data
  • Filtering data
  • Charting
  • Scheduling
  • Conditional highlighting
  • Learn the impact of the sharing model on reports
  • Learn the options available when creating and modifying dashboards
  • Dashboard components
  • Data sources
  • Chart types
  • Scheduling
  • Running user
  • Learn the capabilities of custom report types

 

Workflow Automation

  • Learn when workflow are evaluated
  • Learn the capabilities of workflow rules and actions
  • Learn the appropriate workflow solution
  • Learn the capabilities and use cases for the approval process

 

Desktop and Mobile Administration

  • Learn the capabilities of Salesforce Mobile
  • Learn the installation and synchronization options of Salesforce for Outlook

 

Appexchange

  • Learn use cases for AppExchange applications

 

Course Features

  • Students 0 student
  • Max Students1000
  • Duration10 week
  • Skill levelall
  • LanguageEnglish
  • Re-take courseN/A
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